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IT services

IT that just works, so you can get on with business.

Proactive support for small and medium businesses across KwaZulu-Natal since 2012. We cut your technology costs and your technology stress.

Free IT health check

Start with a free IT health check

Most IT problems we're called out for could have been spotted weeks earlier. A health check finds them while they're still cheap and quick to fix.

It's free, there's no obligation, and you keep the report whatever you decide.

  1. We lookRemotely, over a secure connection, with as little disruption as possible.
  2. We reportA one-page report, ranked by what matters most, with no jargon.
  3. You decideFix it yourself, ask us to, or leave it. No pressure either way.

What we check

BackupsAre they running, kept off-site, and can your files actually be restored?
Antivirus on every PCIs every computer and server protected, licensed and up to date?
Windows & software updatesAre Windows and your key programs patched against known security holes?
Email & password safetyAre accounts protected with strong passwords and two-step sign-in?
Wi-Fi & firewallIs your network locked down, with visitors kept off the office network?
Hardware ageWhich computers are ageing, running low on space or slowing your team down.
Managed IT support

Hardware, network & software support

We've supported small businesses across KwaZulu-Natal since 2012. Instead of waiting for things to break, we look after your PCs, servers and network proactively for a flat-rate monthly subscription, so your budget stays predictable.

The aim is a lower total cost of technology and far less technology stress. We work as an extension of your business.

What a typical month looks like

Patches installed overnight. Backups checked every morning. Problems spotted by monitoring and fixed before staff notice. When someone does need help, they get a real person who already knows your setup.

Core services

  • IT management services
  • Desktop management for PC and macOS
  • Server management
  • On-demand IT support, remotely or onsite
  • Network troubleshooting
  • Network installation and support
  • Proactive network administration
  • Hardware and software procurement (PCs & hardware)
  • Remote network monitoring
  • Technology planning

Server management plans include

  • Monitoring the availability and performance of server resources
  • 24/7 monitoring of virtual server performance
  • Finding and fixing bottlenecks
  • Monitoring key business and network services
  • Securing servers against internal and external threats
  • Delivering the service levels we promise in your SLA
  • Analysing server usage trends for capacity planning

Networking

  • LAN redesign, installation and maintenance
  • Server installations, upgrades and migrations
  • Internet security and monitoring
  • Router, switch and firewall troubleshooting
  • Wireless networks
  • Terminal services and remote access
  • Backup set-ups for your network
  • Antivirus and anti-spam
  • WAN links between sites over VPN

Desktops & software

  • Desktop engineering and connectivity
  • Software troubleshooting for Windows, Microsoft Office and more
  • Desktop system upgrades
  • Intrusion detection
WindowsMicrosoft Office
SLA support

Service level agreements: support you can count on

When downtime costs you money, a service level agreement (SLA) puts our commitments in writing: how quickly we respond, when we're available, what's covered and what it costs each month.

Each SLA is shaped around your business, whether you have one office or several branches, and delivered by a team that already knows your systems.

What your SLA covers

  • Agreed response times for every priority level
  • Priority help, with emergency support seven days a week
  • 24/7 monitoring of your servers and network
  • Scheduled maintenance, updates and health checks
  • Regular reports on support requests and system health
  • A fixed monthly fee, so costs stay predictable
  1. Assess

    We review your systems and what downtime would cost your business.

  2. Agree

    Response times, support hours and what's covered, agreed in writing.

  3. Support

    Monitoring, maintenance and fast help, measured against the SLA.

  4. Review

    Regular check-ins on performance, and a plan that grows with you.

Remote support

Help on your screen in minutes

Most software and settings problems don't need a site visit. With your permission, our technician connects securely to your computer over the internet and fixes the problem while you watch.

  • Fast fixes, without waiting for a technician to travel
  • Sessions only start with your permission, and you can end them at any time
  • Encrypted connections, for Windows and Mac
TeamViewerMainAnyDeskBackup
Need help now?

Start a remote session in three steps

  1. Contact us and tell us what's wrong.
  2. Download and open TeamViewer QuickSupport. It runs without installing anything.
  3. Share the code on your screen with our technician, and we'll connect.

The TeamViewer button opens our own download, for Windows or Mac. Only share your code with a technician you contacted yourself.

Onsite computer repair

Computer repair that comes to you

Our technicians arrive fully equipped, diagnose properly and fix it right the first time, with rapid onsite response across KwaZulu-Natal seven days a week.

We support every Windows and macOS system, and we're experts at getting fibre and LTE connections up and running.

Don't settle for less. Don't pay for more.

Repair services

  • Computer and laptop repair and troubleshooting
  • Email, internet and ISP problems
  • Fibre and LTE setup, plus connection and sharing problems
  • Virus and malware removal, plus ESET protection to stop it coming back
  • PC tune-ups for slow machines
  • New computer setup, data transfer and user accounts
  • Cloud backup, so a failed drive doesn't cost you your files (more below)
60 minutes

Our professional PC tune-up

A slow computer wastes time every day. In one hour we get it running like new.

  1. Remove unnecessary startup programs
  2. Update your antivirus and scan for viruses
  3. Uninstall programs you don't need
  4. Delete trash and temporary files
  5. Remove unnecessary network settings
  6. Fine-tune display settings
  7. Run diagnostics and fix disk errors
  8. Optimise the drive, including defragmenting older hard drives
  9. Clean out the dust inside
PCs & hardware

Custom-built PCs and trusted branded hardware

The right hardware makes everything else run better. We build PCs to your exact needs, and supply branded desktops, laptops and servers from the manufacturers we trust.

Everything arrives set up, tested and ready to work, and we look after it afterwards.

Brands we supply

DellHPLenovoAcerIntelAMD

Plus monitors, networking gear and accessories from other leading brands.

Custom-built PCs

  • Reliable office PCs that are quiet and good value
  • Powerful workstations for design, CAD, video and data work
  • Built with renowned, quality components, such as Intel and AMD processors
  • Tested before delivery, with Windows and your software installed
  • Upgrades for the PCs you have, like faster SSDs and more memory

Branded hardware

  • Desktops, laptops and all-in-ones from Dell, HP, Lenovo and Acer
  • Servers, storage and networking equipment
  • Monitors and accessories
  • Competitive prices, backed by the manufacturer's warranty
  • Delivered, set up and connected, with your data moved across
Cloud backup

Your files, safely backed up in the cloud

A failed hard drive, a stolen laptop, ransomware or a deleted folder shouldn't cost you your work. We set up automatic cloud backups for your PCs, laptops and servers, so a copy of your files is always kept safely off-site.

If something goes wrong, we restore what you need from the backup so you can get straight back to work.

What we do

  • Automatic cloud backups for PCs, laptops and servers
  • Backup of PC and Mac files to secure, off-site data centres
  • Quick restores, from a single file to a whole folder
  • Backups checked regularly, so you know they work
  • A backup plan to get your business running again after a disaster
Internet services

Microsoft 365, business email & hosting

Hosted email and applications give you what big companies have, like shared calendars and contacts, web access, mobile sync and file sharing, without buying or running your own servers.

We set everything up, secure it and support your users.

Microsoft 365 (Office 365)

Microsoft 365
  • Full-featured Microsoft 365, set up for you
  • Shared contacts and calendars
  • Works with phones, tablets and other mobile devices
  • Full web access to mail, contacts, calendars and tasks
  • Virus and spam filtering included
  • Large mailboxes, with online archiving
  • No servers or software to manage
  • No long-term contracts

Moving to Microsoft 365? We migrate mailboxes, files and calendars over a weekend so Monday starts normally, then switch on multi-factor sign-in to keep accounts safe.

More hosted services

Email securitySpam filtering, virus scanning and automatic email caching when your server is down.
Email archivingEvery email captured automatically and stored in two data centres, to meet compliance requirements.
Web securityWeb proxy, filtering and malware protection that blocks unwanted traffic and enforces your internet policy.
Desktop backupAutomatic backup of PC and Mac data to a secure data centre, with easy file restores.
Website designProfessional, mobile-friendly websites for your business. Web development →
Hosting, domains & SSLReliable website hosting, with SSL certificates, domains and DNS taken care of.
Network security

Protect your data and your reputation

Security isn't a once-off job. It has to be part of how your network is built and run, because one wrong setting can leave a hidden hole.

We make strong security affordable. A dedicated security consultant looks at your situation and sets out a clear plan to fix what matters most.

Is your network safe?

Most breaches start with a weak password, an unpatched server or a phishing email. A security audit shows where you're exposed and what to fix first.

Security services

  • Server security audits
  • Security threat assessment and reduction
  • Secure infrastructure design
  • Firewall selection and installation
  • Virus protection for servers and PCs, with ESET
  • Virtual private networks (VPN) for remote and branch-office access
  • Network monitoring and security management
  • Intrusion detection and patch management

Firewall partners:

FortinetMikroTikSophos

What our security audit checks

  • Missing updates and security patches
  • Security alerts and known vulnerabilities
  • Unnecessary file shares and open ports
  • Unused user accounts
  • Password policy and password strength
  • Possible Trojans on servers and workstations
  • System details your computers give away to attackers
Antivirus

ESET antivirus and endpoint protection

Viruses, ransomware and phishing emails are a daily risk for every business. As an ESET partner, we supply, install and manage ESET protection on your computers, servers and mobile devices.

ESET's protection is strong but light, so your computers stay fast while they're protected.

ESETPartner

Your local ESET partner

Licences, installation, renewals and support from one Durban team, so your protection never lapses.

What we do

  • ESET licences for businesses of every size
  • Installation and set-up on every device
  • Central management, so every device stays up to date
  • Renewals tracked for you
  • Virus and ransomware clean-up if something gets through

What ESET protects

  • Windows and Mac computers
  • File, email and application servers
  • Android phones and tablets
  • Email and web browsing, against phishing and malicious sites
  • Your data, against ransomware, spyware and other malware
IT project management

IT projects, delivered on time and on budget

Technology projects pull together products from many vendors. We manage the whole thing, from proposal and design to installation and handover, and we've delivered complex projects across multiple locations: network redesigns and upgrades, office relocations, server deployments and migrations, VPN networks and software roll-outs.

Every project starts with an obligation-free assessment. Proposals can be on a time-and-materials basis or at a fixed cost.

Your project team

Each project gets a dedicated project manager, responsible for design and installation, with over 15 years of technical and networking experience. An account manager helps you choose and buy the right products.

What we offer

  • Detailed proposals and accurate estimates on request
  • A monthly service agreement, if you want one
  • Project management with oversight and supervision
  • Custom-built servers and network design analysis
  • Equipment procurement at competitive prices
  • Vendor solutions, with us dealing with suppliers for you

Projects we deliver regularly

  • Microsoft Windows Server deployments
  • Microsoft 365 deployment and migration
  • Firewall integration
  • Desktop upgrades
  • Backup solutions
  • Wireless data solutions
  • Security analysis
  • Office relocations

Got an app idea, or IT that needs sorting?

Ask for an obligation-free assessment. We'll reply within one business day with honest advice and a proposal, at a fixed cost or on time and materials.